Frequently asked
questions.

Huxley London is a UK-based online retailer specialising in authentic luxury beauty and skincare products. We offer a carefully curated selection of products from world-renowned brands including Clarins, Clinique, Estée Lauder, Lancôme, La Mer, Elizabeth Arden, Le Labo, and Drunk Elephant.

Yes, absolutely. Every product sold on Huxley London is 100% authentic. We are committed to selling only genuine products and take the quality and authenticity of everything we stock very seriously. If you ever have a concern about a product you have received, please contact us and we will resolve it promptly.

Some of the products we carry are specially produced for travel retail and duty-free channels. These are genuine, brand-manufactured products — often available in larger sizes or exclusive formats not found on the high street. They are produced by the same brands to the same standards, just distributed through a different retail channel.

Simply browse our store, add the products you'd like to your cart, and proceed to checkout. We accept all major payment methods including Visa, Mastercard, and PayPal.

We process orders quickly, but if you need to make a change please contact us as soon as possible via our Contact page and we will do our best to help. Once an order has been dispatched we are unable to make changes.

Yes. Our website uses SSL encryption (indicated by the padlock in your browser) to keep your personal and payment information secure at all times. We do not store your card details.

We offer free shipping on all orders. There are no hidden delivery charges.

We aim to dispatch all orders within 1–2 business days. Estimated delivery times will be shown at checkout. If you have not received your order within the expected timeframe, please get in touch and we will investigate.

Yes, once your order has been dispatched you will receive a confirmation email with your tracking information.

We want you to be completely happy with your purchase. If for any reason you are not satisfied, please visit our Returns Policy page for full details on how to return an item and the timeframes that apply.

We are sorry if this has happened. Please contact us via our Contact page as soon as possible with your order number and a photo of the issue, and we will arrange a replacement or refund for you.

Once we have received and processed your return, refunds are typically issued within 5–10 business days back to your original payment method.

We do our best to restock popular items. If a product you want is out of stock, check back regularly or sign up to our newsletter to be notified of new arrivals and restocks.

Brands occasionally update their packaging without changing the formula. If your product looks slightly different from the image on our site, this is likely due to a packaging refresh by the brand. The product inside is the same. If you are concerned, please contact us.

Our customer care team is available Monday–Sunday, 9am–5pm. You can reach us via the contact form on our Contact Us page. We aim to respond to all enquiries within 1 business day.

We take all complaints seriously. Please contact us directly via our Contact page and we will do everything we can to resolve your issue promptly and fairly.